At Citian & Partners, we offer a smooth and transparent renting experience, with reliable support and quality homes you can trust.

Frequently Asked Questions

What properties do you have available?

Check our availability here.

How do I apply for a property through Citian?

To apply for a property, simply visit our website, browse available listings, and make an enquiry for your desired property through the Contact Us page, or call and email us directly. Once received, our team will review your application and contact you with the next steps.

What are the requirements for renting a property in UK?

Typically, you'll need to provide proof of identification, a reference from your previous landlord (if applicable), proof of income (e.g., payslips or bank statements), and a credit check. We’ll guide you through the process to make it as smooth as possible.

Can I pay in foreign currency?

Yes, please contact us for further information.

How long does the application process take?

The application process usually takes around 1-14 days, depending on the property and how quickly we receive your documentation. We’ll keep you updated every step of the way.

What is included in the rent?

The rent covers the use of the property, but utilities such as gas, electricity, water, and council tax are typically paid separately. Specific inclusions will be outlined in the rental agreement.

Can I bring pets into the property?

We understand pets are part of the family! Whether or not pets are allowed will depend on the property. Please check the listing for the pet policy details or reach out to us for clarification.
 

How do I pay my rent?

Rent can be paid via bank transfer to our business account, which ensures timely payments. Details of how to set up payments will be provided once your tenancy is confirmed.

What should I do if something in the property needs repairing?

If you encounter any maintenance issues, please contact us immediately via email or phone, and we’ll arrange for a qualified professional to resolve the issue as quickly as possible.

What is the reservation fee?

The reservation fee is equivalent to one week’s rent and is required to secure your room. This fee will then be deducted from your first month's rent, making it part of your overall payment.

How can I be sure I’ll receive my damage deposit back?

At Citian & Partners, your damage deposit is protected through a government-approved tenancy deposit scheme. Although we facilitate the process, the deposit itself is held by an independent, regulated third party to ensure your funds are secure and returned to you at the end of your tenancy, provided the property is in good condition.

How do I end my tenancy?

To end your tenancy, you’ll need to provide written notice in accordance with the terms in your rental agreement. Typically, this is 2 months’ notice. We’ll guide you through the process and make it as easy as possible.