1. Introduction
At Citian & Partners ("we", "our", or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website or our real estate services within the United Kingdom.
By engaging with our services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect and process the following categories of personal data:
Contact Information: Name, email address, phone number, postal address.
Property Information: Details related to your property, such as location, ownership documents, rental history.
Transactional Information: Records of services provided, including letting agreements, fees paid, and communication history.
Website Usage Data: IP address, browser type, referral source, time and date of access, and pages viewed.
Cookies: We use cookies to analyse traffic and improve user experience (see Section 8).
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and manage our property sales and management services.
- To communicate with clients, tenants, landlords, and buyers.
- To process payments and provide invoices.
- To comply with legal obligations, such as anti-money laundering checks.
- To improve our website and services.
- To send marketing communications (with your consent).
4. Lawful Basis for Processing
We process personal data based on the following legal grounds:
Contractual necessity: When processing is required to deliver our services to you.
Legal obligation: For compliance with UK laws and regulations.
Consent: For sending marketing materials (you can withdraw your consent at any time).
Legitimate interests: To maintain client relationships and improve service quality.
5. Sharing Your Information
We may share your personal data with trusted third parties, including:
- Service providers (IT, payment processors, property portals)
- Legal or regulatory authorities when required by law
- Professional advisers (lawyers, accountants, etc.)
- We do not sell or rent your personal information to third parties.
6. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, including for tax, legal, and regulatory purposes.
Typically, we retain client records for 6 years after the end of our professional relationship.
7. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict data processing
- Withdraw consent where applicable
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, contact us at: info@citian.co.uk
8. Cookies and Tracking
Our website uses cookies to enhance your browsing experience. You can choose to disable cookies via your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal data.
10. Children’s Privacy
Our services are not intended for children under the age of 18, and we do not knowingly collect data from them.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review the policy regularly.
12. Contact Us
If you have questions about this Privacy Policy or your data, please contact us at:
Citian & Partners
Email: info@citian.co.uk
Phone: 0044 (0)20 3488 6361
Address: Office 209, 63 St Mary Axe, London EC3A 8AA
